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SATISFACTION OF PATIENTS ATTENDING PRIMARY HEALTH CARE CENTERS IN AL MADINAH PROVINCE, SAUDI ARABIA

Hossam Emad Kordi, Abdulaziz Ayman Kurdi, Reem Emad Kordi , Arwa Slamah Al-shareef

Objective: the objective of the study is to assess the satisfaction of patients with their consultation in primary health-care (PHC) centers in Al Madinah province. Study design: cross-sectional study. Place and duration of the study: this study was conducted in Al Madinah province for the period of three months starting from April, 2018 to June, 2018. Material and methods: our research sample was 800 adults attending eight PHC centers in Al Madinah province. We designed a data-collecting sheet that included the patient characteristics with a questionnaire that had 18 questions about the satisfaction of the consultation. Results: The total number of the patient included in this study was 800, more than half of them were male (51.2%). Most of them were Saudi (91%), married (75.6%), and educated (91.2%). More than half 53.3% were dissatisfied, 21.1% were satisfied with consultation while 25.6% were natural. The most important factors affecting satisfaction with consultation was age, income and educational level. Conclusion: the satisfaction of patients visiting PHC centers in Al Madinah province is suboptimal. Keywords: primary care, satisfaction, Al Madinah, consultation, patients.

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