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LEVEL OF SATISFACTION OF PATIENTS ATTENDING CARDIAC CARE UNIT OF BAHAWAL VICTORIA HOSPITAL, BAHAWALPUR

Dr Muhammad Ali Sial, Dr. Laiba Qamar Butt, Dr Farkhanda Batool

Background: The level of satisfaction of patients who visit a medical facility is a relative phenomenon. It embodies the perspective needs of the patients, the level of fulfillment of their expectations from the health system and their respective experience of the health care. ‘Patient Satisfaction’ may be defined as, the measure of patient-reported outcome while the measurement of efficacy and proficiency of structures and processes of health care go hand in hand. Objective: The objective of the study is to determine the level of satisfaction of patients with respect to the services provided in the Cardiac Care Centre of Bahawal Victoria Hospital, Bahawalpur. Study Design: Descriptive cross sectional study. Setting: CCU, Bahawal Victoria hospital, Bahawalpur. Study Period: The study was conducted from 1st February,2019 to 1st May, 2019.Material and method: A sample of 100 patients attending CCU of BVH was interviewed and answers were recorded in the form of questionnaire that employed Likert Scale. Ethical issues: Patient interview was conducted after taking informed consent from the patient and with proper permission from the related authorities. Sampling Technique: It was non-probability ‘convenient sampling method’. Inclusion Criteria: Patients attending the CCU who have received some previous cardiac treatment elsewhere. Data Analysis: Data was entered in Microsoft Excel; frequencies and percentages were calculated. Data presentation: Data is presented in the form of tables, charts and graphs. Results: The results of the study reveal that 99% of the patients were satisfied with the services provided at the Cardiac care unit of Bahawal Victoria Hospital whereas only 1% showed dissatisfaction. This result is based upon the questions asked related to the basic admission policy into the hospital, the professional attitude of the hospital the overall environment of the CCU building. The limits applied to the study are also mentioned hereafter in the details. Conclusion: The wide and vast majority of the respondents being satisfied with the overall functioning and health care services provided at the CCU reveals a high degree of professional adequacy and optimum functioning capability of the CCU, BVH. This is subject to multiple reasons which are discussed hereafter.

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