- CODEN : IAJPBB
- issn 2349-7750
TITLE:
PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF MAYO HOSPITAL LAHORE
AUTHORS:
Dr Ehsan Ali, Dr Unaiza Imtiaz, Dr Fariha Imtiaz
ABSTRACT:
Objective: Patient satisfaction is one of the most important indicators for measuring the quality of emergency services and medical care. The aim of this study was to assess patient satisfaction in the emergency department of the hospital. Methods: This descriptive, cross-sectional study was conducted at the Emergency department of Mayo Hospital Lahore for six months duration from December 2019 to May 2020. Data was collected using a questionnaire verified for validity and reliability in previous studies. The survey consists of 2 parts. Chapter 1 contains demographic characteristics, and Chapter 2 satisfactory scales. Data analysis was carried out in SPSS 18 version. Results: In total, 425 patients participated in the study. The mean age of patients was 41.6 ± 17.6 years. The mean overall patient satisfaction score was 17.43 ± 1.56. Maximum satisfaction was related to doctors' knowledge, and minimum satisfaction was related to the remaining period in ED. In addition, nurses' performances were in demand. In terms of satisfaction with the physical environment and the course of work with erectile dysfunction, the results were moderate. A significant statistical difference concerned the behavior of nurses and doctors in ED during various job shifts, non-working days and working days. Conclusion: according to the obtained results, patients were satisfied with the services provided in the emergency room. Physical spaces should be developed and the patient workflow improved. Keywords: patient satisfaction, ambulance, hospital
FULL TEXT
Approved Journal
NLM ID:101711216 [Serial]
Included in EuroPub database
ICV 2015 - 61.16
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S.J Impact Factor:7.157
cosmos Impact Factor:4.153
ICMJE Recommendations
IP Indexing Impact Factor: 2.76
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