- CODEN : IAJPBB
- issn 2349-7750
TITLE:
FACTORS FORECASTING PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF NISHTER HOSPITAL MULTAN
AUTHORS:
Dr Muhammad Irfan Murtaza, Dr Muhammad Safdar Nazir , Dr Sana Rasheed
ABSTRACT:
Objective: Patient satisfaction (PS) is an important indicator of quality assessment for the emergency department (ED), which affects patient safety, litigation, reimbursement and consumer satisfaction. Our goal in this study was to identify the factors that affect PS. Place and Duration: This cross-sectional study was held in the Emergency Department of Nishter Hospital Multan for one-year duration from March 2019 to March 2020. Method: Random shifts during a week were selected and all patients disposed from the ED were asked to fill out a revised and validated Persian version of the Press-Ganey questionnaire with the help of a research assistant. Results were analyzed using a linear regression model by SPSS software version 21. Results: The results confirmed some of the factors described above needs to be improved. These include longer gate processing area times (P <0.001) and live discharge information (P <0.001) that improve PS that have a negative impact on satisfaction. Other important factors were found that were not previously concentrated, i.e. We also found that men have a more rewarding ED experience (P 0002). Conclusion: Cultural expectations can have a significant impact on PS. Therefore, each institution must define and change the most relevant expectations for them. Keywords: Emergency Department, Patient Satisfaction, Waiting Time, Gender
FULL TEXT
Approved Journal
NLM ID:101711216 [Serial]
Included in EuroPub database
ICV 2015 - 61.16
Indexed In
S.J Impact Factor:7.157
cosmos Impact Factor:4.153
ICMJE Recommendations
IP Indexing Impact Factor: 2.76
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