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SYSTEM OF INTERACTION BETWEEN QUALITY MANAGEMENT AND ADMINISTRATION IN EDUCATION

Ninа Konik*, Nataliya Shcherbakova, Sergey Bulgakov, Yulia Izmailova, Elena Piskareva

To achieve the required quality of training specialists in higher education institutions, freedom of creativity of teachers is necessary. Flexibility in approaches to the formation of educational content, the direct use of research results in the educational process, the use of innovative educational technologies provide graduates with the acquisition of professional and general cultural competencies that satisfy diverse and continuously changing needs of the individual. The quality management system at the university includes components of strategic management, quality management processes based on the ISO 9001: 2015 standard, including the educational process, decomposed into components related to the planning of graduates' competencies, the development and application of the standard of the university’s main educational program, based on European ESG standards. The article reviewed and analyzed the most important elements of the implementation of a quality management system at the university, which are the definition of the processes, the logically ordered stages of all actions performed at the university. The developed methodology for assessing the indicators of learning processes is presented, which allows quantifying all activities of the university. Obtain uniform performance indicators for each process and a single integrated result of the activity as a whole. Keywords: standards; processes; quality management system; performance; monitoring.

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