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TITLE:

ASSESSMENT OF PATIENT SATISFACTION LEVEL REGARDING HEALTHCARE PROVIDED IN SURGICAL UNIT D. H. Q (MTI) HOSPITAL D. I. KHAN PAKISTAN

AUTHORS:

Dr Wasim Ahmed, Dr Dastgir Waheed, Dr Umar Badshah, Dr Aftab Alam, Dr Altaf Ahmed, Dr Aziz Ur Rehman

ABSTRACT:

Background: Patient satisfaction is a means of measuring the effectiveness of health care delivery. This serves as a means of improvement among health care providers to give an acceptable level of patient satisfaction. Aims and Objectives: To assess the level of satisfaction and reasons of dissatisfaction among patients regarding health care services in in Surgical Unit DHQ (MTI) Hospital, D.I.Khan (Pakistan) Methods: A cross-sectional survey was done on 110 patients with the help of PSQ-18 questionnaire. The samples were drawn by systematic random sampling. Results: The overall mean satisfaction score was 3.237 and S.D. ±0.51. The mean score was highest in Interpersonal Manner domain which was found to be 3.929 with S.D ± 0.67 and lowest in financial aspects where mean score was 2.957 and S.D. ±99. 64.5% of the patients were satisfied with the services offered by the hospital. Financial Aspects and Time Spent by the doctor with the patient was less and this was the major reason of dissatisfaction. Conclusions: More than half of the patients were satisfied with the services provided by the hospital. The findings of the study can facilitate the development of targeted, objectively prioritized programs for the improvement and advancement of health care delivery systems. Keywords: Patient satisfaction, Health care services, Reasons, Seven subscales

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