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TITLE:

EVALUATION OF ATTENDANT’S BEHAVIOR AT CHILDREN HOSPITAL: TROUBLES & SOLUTIONS

AUTHORS:

Dr. Sundas Anjum, Dr. Maria Riffat, Dr. Shehzina Nawal

ABSTRACT:

Objective: The objective of this research work was to determine the attitude and behavior of the attendants and visitor of the patients to know about their satisfaction level for the improvement of the routines of hospital in their presence. Methodology: This was an elaborate transverse research study. Total 200 attendants of patients as well as visitors were the part of this research work. They were belonging to a low social and economic group. Venue of the study was Jinnah Hospital Lahore. Results: Total 70.0% participants showed their satisfaction for the cleaning activities and condition of hospital whereas 50.0% participants showed their satisfaction from total management of the hospital. Impolite attitude of the security guards and improper facilities of washrooms with insufficient provisions of the medicines were few complaints from some participants. Conclusion: There are some suggestions to improve the system as issuance of passes for the patient’s attendants, enhancement/betterment in the behavior of security guards as well as attitude of the professional health care staff and efficiency in the facilities of health care with following the proper time table. Sympathy & better understanding was the only need by these devastated poor patients. The regular visits inside the hospital administered by hospital to assess the efficiency of the facilities of the health care for improvement of the situation. Keywords: Attendants, Visitor, Attitude, Washrooms, Transverse, Economic, Venue, Improper, Security Guards.

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