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PATIENT’S SATISFACTION WITH NEUROSURGERY OUTPATIENT DEPARTMENT (OPD) SERVICES OF TEACHING HOSPITAL

Dr. Malik Liaqat Ali Jalal, Dr. Muhammad Rizwan, Dr. Wajahat Hussain, Dr. Samina Badar, Dr. Huda Abbas, Muhammad Imran

Background: Patient’s satisfaction with services measures the quality of healthcare and needs to be addressed as it serves as proxy indicator of the future utilization. Objective: The objective of the study is to assess the patient’s satisfaction with neurosurgery outpatient department (OPD) services at Dear Ghazi Khan Medical College, Dear Ghazi Khan. Study design & setting: This hospital based cross sectional study was conducted in Neurosurgery outpatient department of Ghazi khan Medical College, Dear Ghazi Khan. Methods: Data was collected using preformed, pretested questionnaire from 326 patients. Data was entered and analyzed using SPSS version 21. Frequencies and percentages were calculated for qualitative variables and dimensions of satisfaction. Chi-square test was applied to assess the statistical relation between the defined dependent and independent variables. P value < 0.05 was considered as significant. Results: The proportion of patients having very good level of satisfaction was 27.3% while 17.2% had satisfactory level of satisfaction. Satisfaction of the respondents was not significantly associated with age of the respondents (p= 0.383) Variables including respondent’s education (p = 0.008), gender of the respondents (p= 0.000) and monthly family income (p = 0.021) were significantly associated with patient’s satisfaction. Conclusion: The study findings conclude that education, gender and monthly family income are key determinants of patient’s satisfaction with healthcare services. Key Words: Patient satisfaction, Neurosurgery, service quality.

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