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BUSINESS TOURISM IN THE XXI CENTURY

Elena Dashkova, Elena Ivushkina, Zhanna Gornostaeva, Raisa Bankurova

The article describes the concepts of “business tourism”, “business tourism”, MICE. The authors reviewed the types of business tourism events and their importance in the development of business tourism, forms of organization of business tourism as a promising direction of the XXI century. The sphere of business tourism is very susceptible to the created innovative technologies, which is explained by the high requirements for servicing this category of tourists. At present, the expansion of the range of services offered for business tourism is laid in the design and construction of hotels and other complexes. The inclusion of information technology in this process has led to the emergence of a new concept for such a structure - “an intelligent building”. On the basis of information technologies, a special system of integrated management is being formed, which is ensured by the integration of engineering systems and telecommunications systems. For hotel and office buildings, the implementation of this concept allows to combine the main characteristics of hospitality - controllability, control, safety, economy, comfort. Keywords: business tourism, business tourism, MICE, congress and exhibition tourism.

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